00000nam 2200000zi 4500 9.884628 CaOODSP 20221107170919 m o d f cr cn||||||||| 200213t20202020onc ob f000 0 eng d 9780660340739 CaOODSP eng rda CaOODSP n-cn--- FC5-66/2020E-PDF The operations of external complaints bodies : industry review. Ottawa ON : Financial Consumer Agency of Canada = Agence de la consommation en matière financière du Canada, 2020. ©February 2020 1 online resource (29 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Le fonctionnement des organismes externes de traitement des plaintes : examen de l'industrie. Issued also in HTML format. Includes bibliographical references. "External complaints bodies (ECBs) deal with consumer complaints about banking services and products, and are an important element of the financial consumer protections put in place by the federal government. ECBs are required to operate and handle consumer complaints in a manner that is timely, accessible, accountable, impartial and independent, transparent and effective"--Executive summary, page 1. Banks and banking Canada. Consumer complaints Canada. Consumer protection Canada. Financial Consumer Agency of Canada. Le fonctionnement des organismes externes de traitement des plaintes : (CaOODSP)9.884629 PDF 820 KB https://publications.gc.ca/collections/collection_2020/acfc-fcac/FC5-66-2020-eng.pdf HTML S.O. https://www.canada.ca/en/financial-consumer-agency/programs/research/operations-external-complaints-bodies.html