000
| 02118nam 2200349zi 4500 |
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001 | 9.886942 |
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003 | CaOODSP |
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005 | 20221107171549 |
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006 | m o d f |
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007 | cr cn||||||||| |
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008 | 200506s2017 onc ob f000 0 eng d |
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040 | |aCaOODSP|beng|erda|cCaOODSP |
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043 | |an-cn--- |
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045 | |ay1y1 |
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086 | 1 |aP118-16/2017E-PDF |
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245 | 00|aAudit of demand and relationship management : |baudit report / |cOffice of Audit and Evaluation. |
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264 | 1|a[Ottawa] : |bShared Services Canada = Services partagés Canada, |c2017. |
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300 | |a1 online resource (25 pages) |
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336 | |atext|btxt|2rdacontent |
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337 | |acomputer|bc|2rdamedia |
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338 | |aonline resource|bcr|2rdacarrier |
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500 | |aIssued also in French under title: Audit de la gestion de la demande et des relations avec les partenaires : rapport d'audit. |
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500 | |a"December 2017." |
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500 | |aIssued also in HTML format. |
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504 | |aIncludes bibliographical references. |
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520 | |a"The objective of this audit was to provide assurance that appropriate controls, processes and functions had been defined for Shared Services Canada (SSC) to proactively manage the demands of, and relationships with, its partners and clients. The scope of the audit included the controls, processes and functions within the Information Technology Infrastructure Library (ITIL) service lifecycle related to demand and relationship management with SSC's partners and clients. Controls and processes in place from April 2014 to April 2015 were assessed against the ITIL Maturity Model"--Executive summary, page 1. |
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610 | 10|aCanada. |bShared Services Canada|xAuditing. |
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710 | 1 |aCanada. |bShared Services Canada. |bOffice of Audit and Evaluation. |
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775 | 08|tAudit de la gestion de la demande et des relations avec les partenaires : |w(CaOODSP)9.886944 |
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856 | 40|qPDF|s346 KB|uhttps://publications.gc.ca/collections/collection_2020/spc-ssc/P118-16-2017-eng.pdf |
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856 | 4 |qHTML|sN/A|uhttps://www.canada.ca/en/shared-services/corporate/publications/audit-demand-relationship-management.html |
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