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| 02636nam 2200433zi 4500 |
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| 001 | 9.890048 |
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| 003 | CaOODSP |
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| 005 | 20221107172458 |
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| 006 | m o d f |
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| 007 | cr cn||||||||| |
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| 008 | 200731t20202020oncd o f000 0 eng d |
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| 020 | |a9780660356990 |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aBC92-109/2020E-PDF |
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| 245 | 00|aCRTC sales practices review : |b2020 secret shopper project detailed findings report / |cprepared by: Forum Research Inc. |
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| 264 | 1|aOttawa, Ontario Canada : |bCanadian Radio-television and Telecommunications Commission = Conseil de la radiodiffusion et des télecommunications canadiennes, |c2020. |
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| 264 | 4|c©2020 |
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| 300 | |a1 online resource (37 pages) : |bgraphs |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aIssued also in French under title: Revue des pratiques de vente du CRTC : rapport détaillé des constatations du Projet de client mystère 2020. |
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| 500 | |aCover title. |
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| 500 | |a"3 April 2020." |
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| 500 | |aIssued also in HTML format. |
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| 500 | |a"Prepared for: Canadian Radio-television and Telecommunications Commission." |
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| 520 | |a"The results of the Secret Shopper Project indicated that the majority of the sales interactions were perceived to be positive, although some shortcomings were also identified. The overall satisfaction rates across key metrics (i.e. appropriate products or services recommendation, misleading sales practices, pressuring consumers to sign up, offering unwanted services, etc.) were approximately 80%. However, this means that 1 in 5 potential consumers perceived that they may have faced misleading or aggressive sales practices, which is still a significant number"--Executive summary, page 4. |
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| 650 | 0|aSelling|xTelecommunication|xCorrupt practices|zCanada|xPublic opinion. |
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| 650 | 0|aTelecommunication|xCustomer services|zCanada|xPublic opinion. |
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| 650 | 0|aPublic opinion|zCanada. |
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| 650 | 0|aConsumers|zCanada|xAttitudes. |
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| 710 | 2 |aCanadian Radio-television and Telecommunications Commission, |eissuing body. |
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| 710 | 2 |aForum Research Inc., |econsultant. |
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| 775 | 08|tRevue des pratiques de vente du CRTC : |w(CaOODSP)9.890050 |
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| 794 | |tCRTC sales practices review - 2022 secret shopper project detailed findings report / |w(CaOODSP)9.911339 |
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| 856 | 40|qPDF|s600 KB|uhttps://publications.gc.ca/collections/collection_2020/crtc/BC92-109-2020-eng.pdf |
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| 856 | 4 |qHTML|sN/A|uhttps://crtc.gc.ca/eng/publications/reports/2018_246a/ |
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