00000nam 2200000zi 4500 9.890316 CaOODSP 20221107172548 m o d f cr cn||||||||| 200811t20202020oncd o f000 0 eng d 9780660357652 780660357652 CaOODSP eng rda CaOODSP n-cn--- Rv4-142/2020E-PDF Digital services enhancement : final report / prepared for the Canada Revenue Agency. [Ottawa] : Canada Revenue Agency = Agence du revenu du Canada, 2020. ©2020 1 online resource (57 pages) : charts + executive summary text txt rdacontent computer c rdamedia online resource cr rdacarrier Cover title. Issued also in HTML format. "Supplier name: Quorus Consulting Group Inc." "Contract #: 46558-201138/001/CY." "Delivery date: March 2020." "Registration number: POR 078-19." Incorrect ISBN (780660357652) printed in this publication. Issued also in French under title: Amélioration des services numériques : rapport final. "In September 2018, the Canada Revenue Agency (CRA) conducted focus groups for the Digital Services Strategy, and this current research is intended to build on those insights, in addition to gathering detailed input from taxpayers (clients) and clearly identify the areas of improvement for digital services, in order to improve the digital service experience"--Research purpose and objectives, page 6. Canada Revenue Agency Customer services Public opinion. Tax administration and procedure Technological innovations Canada Public opinion. Government Web sites Canada Public opinion. Government Web portals Canada Public opinion. Public opinion Canada. Canada Revenue Agency, issuing body. Quorus Consulting Group, issuing body. Amélioration des services numériques : (CaOODSP)9.890320 PDF 799 KB https://publications.gc.ca/collections/collection_2020/arc-cra/Rv4-142-2020-eng.pdf Report PDF 397 KB https://publications.gc.ca/collections/collection_2020/arc-cra/Rv4-142-2020-1-eng.pdf Executive summary HTML N/A https://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2020/078-19-e/POR-078-19_report.html Report HTML N/A https://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2020/078-19-e/summary/POR-078-19_summary.html Executive summary