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| 02781nam 2200493zi 4500 |
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| 001 | 9.890316 |
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| 003 | CaOODSP |
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| 005 | 20221107172548 |
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| 006 | m o d f |
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| 007 | cr cn||||||||| |
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| 008 | 200811t20202020oncd o f000 0 eng d |
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| 020 | |a9780660357652|z780660357652 |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aRv4-142/2020E-PDF |
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| 245 | 00|aDigital services enhancement : |bfinal report / |cprepared for the Canada Revenue Agency. |
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| 264 | 1|a[Ottawa] : |bCanada Revenue Agency = Agence du revenu du Canada, |c2020. |
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| 264 | 4|c©2020 |
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| 300 | |a1 online resource (57 pages) : |bcharts + |eexecutive summary |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aCover title. |
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| 500 | |aIssued also in HTML format. |
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| 500 | |a"Supplier name: Quorus Consulting Group Inc." |
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| 500 | |a"Contract #: 46558-201138/001/CY." |
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| 500 | |a"Delivery date: March 2020." |
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| 500 | |a"Registration number: POR 078-19." |
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| 500 | |aIncorrect ISBN (780660357652) printed in this publication. |
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| 500 | |aIssued also in French under title: Amélioration des services numériques : rapport final. |
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| 520 | |a"In September 2018, the Canada Revenue Agency (CRA) conducted focus groups for the Digital Services Strategy, and this current research is intended to build on those insights, in addition to gathering detailed input from taxpayers (clients) and clearly identify the areas of improvement for digital services, in order to improve the digital service experience"--Research purpose and objectives, page 6. |
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| 610 | 20|aCanada Revenue Agency|xCustomer services|xPublic opinion. |
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| 650 | 0|aTax administration and procedure|xTechnological innovations|zCanada|xPublic opinion. |
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| 650 | 0|aGovernment Web sites|zCanada|xPublic opinion. |
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| 650 | 0|aGovernment Web portals|zCanada|xPublic opinion. |
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| 650 | 0|aPublic opinion|zCanada. |
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| 710 | 2 |aCanada Revenue Agency, |eissuing body. |
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| 710 | 2 |aQuorus Consulting Group, |eissuing body. |
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| 775 | 08|tAmélioration des services numériques : |w(CaOODSP)9.890320 |
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| 856 | 40|qPDF|s799 KB|uhttps://publications.gc.ca/collections/collection_2020/arc-cra/Rv4-142-2020-eng.pdf|zReport |
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| 856 | 40|qPDF|s397 KB|uhttps://publications.gc.ca/collections/collection_2020/arc-cra/Rv4-142-2020-1-eng.pdf|zExecutive summary |
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| 856 | 4 |qHTML|sN/A|uhttps://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2020/078-19-e/POR-078-19_report.html|zReport |
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| 856 | 4 |qHTML|sN/A|uhttps://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2020/078-19-e/summary/POR-078-19_summary.html|zExecutive summary |
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