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| 02582cam 2200421zi 4500 |
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| 001 | 9.890828 |
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| 003 | CaOODSP |
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| 005 | 20221107172719 |
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| 006 | m o d f |
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| 007 | cr cn||||||||| |
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| 008 | 200824t20212020quc o f000 0 eng d |
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| 020 | |a9780660358680 |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 041 | |aeng|bfre |
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| 043 | |an-cn--- |
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| 086 | 1 |aTT4-53/2020E-PDF |
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| 245 | 00|aCommunicating key information to passengers : |ba guide. |
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| 264 | 1|a[Gatineau, Quebec] : |bCanadian Transportation Agency = Office des transports du Canada, |c[2021] |
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| 264 | 4|c©2020 |
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| 300 | |a1 online resource (18 pages) |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline ressource|bcr|2rdacarrier |
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| 500 | |aCover title. |
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| 500 | |aIssued also in HTML format. |
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| 500 | |aIssued also in French under title: Guide pour communiquer les renseignements importants aux passagers. |
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| 520 | |a"Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger experience and is in the interest of all parties involved in air travel. For these reasons, communication is a key element of the Air Passenger Protection Regulations (APPR). This is a guide explaining passenger rights and airline obligations to communicate key information with passengers. These apply to flights to, from and within Canada, including connecting flights. Specifically, the guide covers: the general information and standard notices airlines must give passengers before they fly; the information that airlines must give passengers in the event of a flight disruption; and how to make the information available"--Purpose, page 3. |
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| 546 | |aText in English with some text also in French. |
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| 650 | 0|aFlight delays|xLaw and legislation|zCanada. |
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| 650 | 0|aAirplane occupants|xLegal status, laws, etc.|zCanada. |
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| 650 | 0|aConsumer protection|xLaw and legislation|zCanada. |
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| 650 | 0|aAeronautics, Commercial|xLaw and legislation|zCanada. |
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| 710 | 2 |aCanadian Transportation Agency, |eissuing body. |
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| 775 | 08|tGuide pour communiquer les renseignements importants aux passagers.|w(CaOODSP)9.890829 |
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| 794 | |tCommunicating key information to passengers : |w(CaOODSP)9.904823 |
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| 856 | 40|qPDF|s514 KB|uhttps://publications.gc.ca/collections/collection_2021/otc-cta/TT4-53-2020-eng.pdf |
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| 856 | 4 |qHTML|sN/A|uhttps://www.otc-cta.gc.ca/eng/publication/communicating-key-information-passengers-a-guide |
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