00000nam 2200000zi 4500 9.891277 CaOODSP 20221107172833 m o d f cr cn||||||||| 200908t20212020quc o f000 0 eng d 9780660359731 CaOODSP eng rda CaOODSP n-cn--- TT4-50/18-2020E-PDF Denied boarding : a guide. [Gatineau, Quebec] : Canadian Transportation Agency = Office des transports du Canada, [2021] ©2020 1 online resource (22 pages) text txt rdacontent computer c rdamedia online ressource cr rdacarrier Cover title. Issued also in HTML format. Issued also in French under title: Guide sur les refus d'embarquement. "This is a guide explaining passenger rights and airline obligations in the event a passenger is denied boarding. These apply to flights to, from and within Canada, including connecting flights. If a passenger is denied boarding, the airline operating the affected flight is responsible for meeting obligations to that passenger. Specifically, this guide explains: the concept of “denied boarding” and how it is different from “refusal to transport”; how airlines’ obligations differ depending on whether they deny boarding for reasons within their control or outside their control; and what airlines must do for the affected passengers in those different cases. This guide also provides tips regarding some common denied boarding situations. These are meant to help both airlines and passengers understand what factors the Canadian Transportation Agency (CTA) would consider if a passenger complained to the CTA"--Introduction, page 3. Flight delays Law and legislation Canada. Airplane occupants Legal status, laws, etc. Canada. Consumer protection Law and legislation Canada. Canadian Transportation Agency, issuing body. Guide sur les refus d’embarquement. (CaOODSP)9.891276 PDF 510 KB https://publications.gc.ca/collections/collection_2021/otc-cta/TT4-50-18-2020-eng.pdf HTML N/A https://www.otc-cta.gc.ca/eng/publication/denied-boarding-a-guide