Denied boarding : a guide.: TT4-50/18-2020E-PDF

"This is a guide explaining passenger rights and airline obligations in the event a passenger is denied boarding. These apply to flights to, from and within Canada, including connecting flights. If a passenger is denied boarding, the airline operating the affected flight is responsible for meeting obligations to that passenger. Specifically, this guide explains: the concept of “denied boarding” and how it is different from “refusal to transport”; how airlines’ obligations differ depending on whether they deny boarding for reasons within their control or outside their control; and what airlines must do for the affected passengers in those different cases. This guide also provides tips regarding some common denied boarding situations. These are meant to help both airlines and passengers understand what factors the Canadian Transportation Agency (CTA) would consider if a passenger complained to the CTA"--Introduction, page 3.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.891277&sl=0

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