00000nam 2200000zi 4500 9.892177 CaOODSP 20240215150448 m o d f cr |n||||||||| 201006e20090526oncd ob f000 0 eng d CaOODSP eng rda CaOODSP n-cn--- PS84-122/2009E-PDF Audit of offender complaint and grievance process : internal audit. [Ottawa] : Correctional Service Canada = Service correctionnel Canada, May 26, 2009. 1 online resource (37 pages) : charts text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Vérification de la procédure de règlement des plaintes et des griefs des délinquants : vérification interne. "378-1-246." Includes bibliographical references. Executive Summary -- Introduction -- Audit Objective and Scope -- Audit Approach and Methodology -- Audit Findings and Recommendations -- Annexes. "Section 90 and 91 of the Corrections and Conditional Release Act require that Correctional Service Canada provide provide "a procedure for fairly and expeditiously resolving offenders' grievances on matters within the jurisdiction of the Commissioner" and that "every offender should have access to this process without negative consequence". The offender complaint and grievance process provides offenders with a means of redress when they are dissatisfied with an action or decision by a staff member. The Corrections and Conditional Release Regulations describe the four-level process from a complaint at the institutional level to a grievance at the national level"--Executive summary, page 2. Correctional Service Canada Auditing. Grievance procedures for prisoners Canada. Correctional Service Canada, issuing body. Vérification de la procédure de règlement des plaintes et des griefs des délinquants : (CaOODSP)9.899509 PDF 460 KB https://publications.gc.ca/collections/collection_2021/scc-csc/PS84-122-2009-eng.pdf