02097cam 2200385zi 45009.892406CaOODSP20221107173149m o d f cr |n|||||||||201014t20202020picd o f000 0 eng d9780660362212CaOODSPengrdaCaOODSPn-cn---V49-14/2020E-PDFDetermining My VAC Account barriers of entry for veterans : final report / prepared for Veterans Affairs Canada.[Charlottetown, P.E.I.] : Veterans Affairs Canada = Anciens Combattants Canada, 2020.©20201 online resource (44 pages) : colour charts + summary (5 pages)texttxtrdacontentcomputercrdamediaonline resourcecrrdacarrierIssued also in French under title: Déterminer les obstacles qui entravent l'accès des vétérans à Mon dossier ACC : rapport final."Supplier Name: Phoenix SPI.""Registration Number: POR 112-19.""October 2020.""The main objective of this research was to understand the barriers faced by members who are inactive and non-registered users of My VAC Account. The Department intends to use the results from this research to improve service delivery and design, and reduce the barriers of entry for new users of My VAC Account"--Executive summary, page 1.VeteransServices forCanadaPublic opinion.Public opinionCanada.VeteransCanadaAttitudes.Canada. Veterans Affairs Canada, issuing body.Phoenix Strategic Perspectives Inc., issuing body.Déterminer les obstacles qui entravent l'accès des vétérans à Mon dossier ACC : (CaOODSP)9.892407PDF1.34 MBhttps://publications.gc.ca/collections/collection_2021/acc-vac/V49-14-2020-eng.pdf(report)PDF125 KBhttps://publications.gc.ca/collections/collection_2021/acc-vac/V49-14-2020-1-eng.pdf(summary)