00000nam 2200000zi 4500 9.899953 CaOODSP 20221107175248 m o d f cr cn||||||||| 210519t19831983oncd ob f000 0 eng d 0662124138 CaOODSP eng rda CaOODSP n-cn--- RG23-71/1983E-PDF RG23-71/1983E Margolis, Stephen, 1950- author. Consumer problems in the automobile repair industry : an exploratory study / Stephen E. Margolis. Ottawa (Ontario) : Consumer and Corporate Affairs Canada, Policy Research, Analysis and Liaison Directorate, Bureau of Policy Coordination, [1983] ©1983 1 online resource (114 pages, 1 unnumbered page) : graphs text txt rdacontent computer c rdamedia online resource cr rdacarrier Digitized edition from print [produced by Innovation, Science and Economic Development Canada]. Issued also in French under title: Problèmes du consommateur dans l'industrie de la réparation automobile : étude préliminaire. Includes bibliographical references. "This report presents the results of research on the economics of automobile repair. At the time of the research was commissioned there was an expectation that the automobile repair industry was a source of consumer losses, but fairly little information existed on the magnitude or nature of the problem. As a result, the research contemplated was quite broad, dealing with the industry in general rather than any specific problem area. Negotiation and discussion have led to some narrowing of the subject so that warrantees, new car manufacturers, parts suppliers, insurance companies and body repairers are not specifically discussed. The conceptual and empirical formulations presented here have application to all of what is, for some purposes, referred to as mechanical repair of automobiles. It is anticipated that one result of this first inquiry will be the identification of more specific research issues for future work"--Introduction. Automobiles Canada Maintenance and repair. Automobile repair fraud Canada. Consumer protection Canada. Canada. Consumer and Corporate Affairs Canada. Policy Research, Analysis and Liaison Directorate, issuing body. Problèmes du consommateur dans l'industrie de la réparation automobile : (CaOODSP)9.899954 Consumer problems in the automobile repair industry : 1980 (CaOODSP)9.883917 PDF 7.23 MB https://publications.gc.ca/collections/collection_2021/isde-ised/rg23/RG23-71-1983-eng.pdf 1M-POL-83-1