00000nam 2200000zi 4500 9.902778 CaOODSP 20221107180044 m o d f cr cn||||||||| 210823t20212021onc o f000 0 eng d 9780660401430 (report) 9780660401447 (summary) CaOODSP eng rda CaOODSP eng eng fre n-cn--- Rv4-139/1-2021E-PDF Rv4-139/2-2021E-PDF 2021 service experience and Canada Revenue Agency's outcomes research study : methodology report / prepared for: Canada Revenue Agency (CRA). 2021 service experience and Canada Revenue Agency's outcomes research : methodology report [Ottawa] : Canada Revenue Agency = Agence du revenu du Canada, 2021. ©2021 1 online resource (51 pages) + 1 summary (6 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Cover title. "March 2021." "Supplier name: Ipsos Limited Partnership." "Contract number: 46558-21-6838." "Registration number: POR 114-20." Issued also in French under title: Étude sur l'expérience de service et les résultats de l'Agence du revenu du Canada en 2021 : rapport de méthodologie. "The Canadian Revenue Agency (CRA) is conducting primary research among Canadian taxpayers and among tax intermediaries to identify the drivers of Client Experience and understand its role in achieving CRA’s ultimate outcomes, namely satisfaction, trust and voluntary compliance. A theoretical model - including advanced psychometric and statistical analysis - was developed internally by the CRA’s Performance Measurement Centre of Expertise (PMCoE) to be used for this research purpose. This theoretical model has been developed to meet the CRA’s particular needs and the survey results will provide essential information on performance measurement that is aligned with the CRA’s Departmental Results Framework (DRF)"--Executive summary, page 5. Includes some text in French. Canada Revenue Agency Customer services Public opinion. Tax returns Canada Public opinion. Tax administration and procedure Canada Public opinion. Public opinion Canada. Canada Revenue Agency, issuing body. Ipsos (Firm), consultant. Étude sur l'expérience de service et les résultats de l'Agence du revenu du Canada en 2021 : (CaOODSP)9.902779 Methodology report : 2019 (CaOODSP)9.888073 PDF 1.15 MB https://publications.gc.ca/collections/collection_2021/arc-cra/Rv4-139-1-2021-eng.pdf Methodology report PDF 760 KB https://publications.gc.ca/collections/collection_2021/arc-cra/Rv4-139-2-2021-eng.pdf Summary