00000nam 2200000zi 4500 9.909626 CaOODSP 20230710090913 m o d f cr cn||||||||| 220330e202205##onc obs f000 0 eng d 9780660428123 CaOODSP eng rda CaOODSP n-cn--- FC5-77/2022E-PDF Mystery shopping at domestic retail banks. [Ottawa] : Financial Consumer Agency of Canada = Agence de la consommation en matière financière du Canada, May 2022. ©2022 1 online resource (49 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Évaluation mystère dans les banques de détail canadiennes. Includes bibliographical references (pages 48-49). Chain banks Evaluation. Mystery shopping. Financial Consumer Agency of Canada, issuing body. Évaluation mystère dans les banques de détail canadiennes. (CaOODSP)9.909627 PDF 502 KB https://publications.gc.ca/collections/collection_2023/acfc-fcac/FC5-77-2022-eng.pdf