Evaluation of the IRB process for making a complaint about a member / report prepared for the Immigration and Refugee Board of Canada (IRB) by Prairie Research Associates.: MQ21-51/2022E-PDF

"The Immigration and Refugee Board of Canada (IRB) commissioned this independent evaluation to review its process for making a complaint about a member under the 2017 Procedures. The evaluation responds to the Parliamentary Standing Committee on Citizenship and Immigration's request in September 2018 that the IRB report back to the committee within three years with a review of its complaints process under the 2017 Procedures, with particular consideration to the need for independence in the complaints investigation and adjudication process. The evaluation's main objectives are to review the complaints process to consider what is working well and what can be improved. The evaluation considers: the design of the complaints process, including whether the 2017 Procedures are clear, accessible, and transparent; the implementation and efficiency of the process; the credibility, impartiality, and procedural fairness of the process, through which the need for independence is assessed; and whether there are improvements that can be made"--Executive summary, page ii.

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