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008220518t20222020onca    ob   f000 0 eng d
020 |a9780660435787
040 |aCaOODSP|beng|erda|cCaOODSP
043 |an-cn---
045 |ay2y2
0861 |aBC92-109/2022E-PDF
24500|aCRTC sales practices review - 2022 secret shopper project detailed findings report / |cprepared for Canadian Radio-television and Telecommunications Commission ; prepared by Forum Research Inc.
2463 |aCanadian Radio-television and Telecommunications Commission sales practices review - 2022 secret shopper project detailed findings report
264 1|aOttawa, Ontario Canada : |bCanadian Radio-television and Telecommunications Commission (CRTC), |c23 March 2022.
264 4|c©2020
300 |a1 online resource (47 pages) : |bcolour illustrations
336 |atext|btxt|2rdacontent
337 |acomputer|bc|2rdamedia
338 |aonline resource|bcr|2rdacarrier
500 |aIssued also in French under title: Revue des pratiques de vente du CRTC - rapport détaillé des constatations du projet de client mystère 2022.
500 |aIssued also in HTML format.
504 |aIncludes bibliographical references.
650 0|aSelling|xTelecommunication|xCorrupt practices|zCanada|xPublic opinion.
650 0|aTelecommunication|xCustomer services|zCanada|xPublic opinion.
650 0|aPublic opinion|zCanada.
650 0|aConsumers|zCanada|xAttitudes.
7102 |aCanadian Radio-television and Telecommunications Commission, |eissuing body.
7102 |aForum Research Inc., |econsultant.
77508|tRevue des pratiques de vente du CRTC - rapport détaillé des constatations du projet de client mystère 2022 / |w(CaOODSP)9.911340
795 |tCRTC sales practices review : |w9.890048
85640|qPDF|s741 KB|uhttps://publications.gc.ca/collections/collection_2022/crtc/BC92-109-2022-eng.pdf
8564 |qHTML|sN/A|uhttps://crtc.gc.ca/eng/publications/reports/2018_246b/