00000cam 2200000zi 4500 9.916219 CaOODSP 20251204200800 m o d f cr cn||||||||| 221014t20222022onca o f000 0 eng d 9780660458359 CaOODSP eng rda CaOODSP n-cn--- Rv10-22/2023E-PDF The lockout : communication was the key. Ottawa, Ontario : Office of the Taxpayers' Ombudsperson, [2022] ©2022 1 online resource (44 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Le verrouillage : la communication était la clé. "An examination into the Canada Revenue Agency (CRA)’s lack in communication when it locked out 187,000 Canadians from their CRA account in February 2021." Canada Revenue Agency Customer services Evaluation. Canada Revenue Agency Customer services Public opinion. Public opinion Canada. Canada. Office of the Taxpayers’ Ombudsperson, issuing body. Le verrouillage : (CaOODSP)9.916222 The lockout : (CaOODSP)9.916220 PDF 4.01 MB https://publications.gc.ca/collections/collection_2023/boc-oto/Rv10-22-2023-eng.pdf HTML N/A https://www.canada.ca/en/taxpayers-ombudsperson/programs/reports-publications/special-reports/the-lockout.html