00000nam 2200000zi 4500 9.916712 CaOODSP 20230126124926 m o d f cr |n||||||||| 221028e201205##oncd ob f000 0 eng d CaOODSP eng rda CaOODSP n-cn--- J2-857/2010E-PDF Informal conflict management system, evaluation : final report / Evaluation Division, Strategic Planning and Performance Management. Informal conflict management system : evaluation [Ottawa] : Department of Justice Canada = Ministère de la Justice Canada, May 2010. 1 online resource (iii, v, 99 pages) : charts text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Système de gestion informelle des conflits, évaluation : rapport final. Includes bibliographical references. "In 2006, the Department of Justice (Department) implemented the Informal Conflict Management System (ICMS) program, which is designed to prevent and resolve workplace conflict. The mission of ICMS is to achieve a workplace culture in which all staff, in all roles and at all levels, have the commitment, the skills and the resources to work collaboratively to seek early resolution of conflicts in a constructive and creative manner. ICMS focuses on both addressing systemic causes of conflict as well as individual instances of workplace conflict. This mission is facilitated by the core activities of the ICMS, including: information sessions, conflict management training, service delivery, communications, and networking and partnering. In the intermediate term, it is expected that these activities will increase accessibility and use of conflict management services and better enable managers and employees to apply a range of alternative methods to successfully manage conflict as it arises. Over the longer term, it is expected that the ICMS will facilitate a shifting towards a collaborative workplace culture that is more open to and effective in resolving conflict"--Executive summary, page i. Conflict management Canada Evaluation. Canada. Department of Justice. Evaluation Division. Office of Strategic Planning and Performance Management, issuing body. Système de gestion informelle des conflits, évaluation : (CaOODSP)9.918977 PDF 882 KB https://publications.gc.ca/collections/collection_2023/jus/J2-857-2010-eng.pdf