00000nam 2200000zi 4500 9.925693 CaOODSP 20240205131123 m o d f cr cn||||||||| 230731t20232023quc o f000 0 eng d 9780660497259 CaOODSP eng rda CaOODSP n-cn--- y2y2 En4-590/2023E-PDF Audit of the administration of the Public Inquiries Centre at ECCC. Gatineau QC : Environment and Climate Change Canada = Environnement et changement climatique Canada, 2023. ©2023 1 online resource (ii, 11 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Cover title. Issued also in French under title: Audit de l'administration du Centre de renseignements à la population d'ECCC. "April 2023." "The Policy on Communications and Federal Identity identifies that deputy heads are responsible for enabling communications with the public about policies, programs, services and initiatives by ensuring that their Department responds to information requests or inquiries from the public promptly without undue recourse to the Access to Information Act. The Public Inquiries Centre acts as a point of entry to the Department for the nearly 8,000 inquiries received each year from the public via various communication channels including email, phone and mail ... The audit objective was to assess the adequacy and effectiveness of the administration of public inquiries by the Public Inquiries Centre at ECCC. The audit assessed the extent to which ECCC had established processes and practices to ensure that public inquiries are addressed in a complete, accurate and timely manner and that lessons learned from public inquiries inform broader ECCC communication efforts"--Executive summary, page i. Canada. Environment and Climate Change Canada Information services Auditing. Canada. Environment and Climate Change Canada. Audit and Evaluation Branch, issuing body. Audit de l'administration du Centre de renseignements à la population d'ECCC. (CaOODSP)9.925694 PDF 247 KB https://publications.gc.ca/collections/collection_2023/eccc/en4/En4-590-2023-eng.pdf HTML N/A https://www.canada.ca/en/environment-climate-change/corporate/transparency/priorities-management/internal-audits/public-inquiries-centre.html 23010.03