00000nam 2200000zi 4500 9.931937 CaOODSP 20240514125116 m o d f cr mn||||||||| 240102t20232023onc o f000 0 eng d 9780660694429 CaOODSP eng rda CaOODSP eng fre n-cn--- y2y2 Em27-4/2024E-PDF Em27-4/2024-1E-PDF End-user interviews on the navigator service in the Appeal Division : final report / prepared for the Administrative Tribunals Support Service of Canada, Social Security Tribunal Secretariat. [Ottawa] : Administrative Tribunals Support Service of Canada = Service canadien d'appui aux tribunaux administratifs, 2023. ©2023 1 online resource (24, 4, 7 pages) + summary (5 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Entrevues avec les utilisatrices et utilisateurs finaux du service d'accompagnement à la division d'appel : rapport final. The publication file in PDF format was replaced on 14 May 2024 as requested by the Administrative Tribunals Support Service of Canada. "Supplier Name: Kelly Sears Consulting Group and Narrative Research." "Contract Number: CW2307292." "Registration Number: POR 011-23." "November 2023 "--Verso of cover. "The Social Security Tribunal of Canada (SST) Secretariat launched the Navigator Service in the Appeal Division in November 2020. After more than two years in operation, the SST wished to study the performance of the service by collecting feedback from key players, including end-users. This research will provide the SST with the user feedback needed to identify and address performance issues from the perspective of key actors in the appeal system. The SST will apply the results to inform any changes to service delivery and internal processes"--Background, page 1. Text chiefly in English; includes some text in French. Social Security Tribunal of Canada Public opinion. Administrative remedies Canada Public opinion. Public opinion Canada. Administrative Tribunals Support Service of Canada, issuing body. Kelly Sears Consulting Group, consultant. Narrative Research, consultant. Entrevues avec les utilisatrices et utilisateurs finaux du service d'accompagnement à la division d'appel : (CaOODSP)9.931938 PDF 600 KB https://publications.gc.ca/collections/collection_2024/scdata-atssc/Em27-4-2024-eng.pdf (final report) PDF 239 KB https://publications.gc.ca/collections/collection_2024/scdata-atssc/Em27-4-2024-1-eng.pdf (executive summary) HTML N/A https://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/administrative_tribunals_support_service_Canada/2024/011-23-e/POR011-23-report.html (final report) HTML N/A https://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/administrative_tribunals_support_service_Canada/2024/011-23-e/summary/POR011-23-summary.html (executive summary) HTML N/A https://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/administrative_tribunals_support_service_Canada/2024/011-23-e/index.html (complete dataset)