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| 02366cam 2200337zi 4500 |
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| 001 | 9.935816 |
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| 003 | CaOODSP |
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| 005 | 20240322103246 |
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| 006 | m o d f |
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| 007 | cr mn||||||||| |
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| 008 | 240322e201103##onc o f000 0 eng d |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aH14-117/2011-1E-PDF |
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| 245 | 00|aManagement response and action plan (MRAP) : |baudit of the management of information technology (IT) service level agreements. |
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| 246 | 10|aAudit of the management of information technology (IT) service level agreements |
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| 264 | 1|a[Ottawa] : |bHealth Canada, |cMarch 2011. |
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| 300 | |a1 online resource (3 pages) |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aCaption title. |
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| 500 | |aIssued also in French under title: Réponse et plan d’action de la direction (RPAD) : vérification de la gestion des accords de niveau des services de la technologie de l’information (TI). |
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| 520 | |a"Health Canada has completed the review and business rationale for the Managed Integrated Network Services, Managed Storage Services and Data Centre Services. Each service has been or will be assessed on Service Definition, Levels, Performance Reporting and Credits for under performance. A review of Health Canada’s information technology (IT) Shared Services Strategy is currently underway to ensure that services being provided to Health Canada are cost efficient and/or have value. The key focus is on the analysis of the Shared Services Catalogue to review all services provided to determine what services can leverage Health Canada’s program delivery"--Management response, page 1. |
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| 610 | 10|aCanada. |bHealth Canada|xAuditing. |
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| 650 | 0|aInformation technology|zCanada|xManagement|xAuditing. |
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| 710 | 1 |aCanada. |bHealth Canada, |eissuing body. |
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| 775 | 08|tRéponse et plan d’action de la direction (RPAD) : |w(CaOODSP)9.935818 |
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| 856 | 40|qPDF|s41 KB|uhttps://publications.gc.ca/collections/collection_2024/sc-hc/H14-117-2011-1-eng.pdf |
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| 856 | 4 |qHTML|sN/A|uhttps://www.canada.ca/en/health-canada/corporate/about-health-canada/reports-publications/audit-reports/2011/management-response-action-plan-mrap-audit-management-information-technology-service-level-agreements.html |
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