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2023-2024 Contact Centre focus groups : client service priorities when contacting the CRA : final report / prepared for the Canada Revenue Agency.: Rv4-202/2024E-PDF

"The primary purpose of this research was to gain further understanding of why clients may find their experience calling the CRA unsatisfactory. The goal was to understand what the main drivers for client satisfaction are and how they can be translated into actionable insights"--Executive summary, page 1.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.938256&sl=0

Publication information
Department/Agency
  • Canada Revenue Agency, issuing body.
  • Sage Research Corporation, consultant.
Title2023-2024 Contact Centre focus groups : client service priorities when contacting the CRA : final report / prepared for the Canada Revenue Agency.
Publication typeMonograph
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • Cover title.
  • "Prepared by Sage Research Corporation."
  • "PSPC Contract Number: CW2342992."
  • "Delivery date: March 2024."
  • "Registration number: POR 109-23."
  • Issued also in French under title: Groupes de discussion des centres de contact de 2023-2024 : priorités en matière de service à la clientèle au moment de communiquer avec l'Agence : rapport final.
Publishing information
  • Ottawa, Ontario : Canada Revenue Agency = Agence du revenu du Canada, 2024.
  • ©2024
Description1 online resource (66 pages) + 1 summary (8 pages)
ISBN9780660719306
Catalogue number
  • Rv4-202/2024E-PDF
Subject terms
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