2023-2024 Contact Centre focus groups : client service priorities when contacting the CRA : final report / prepared for the Canada Revenue Agency.: Rv4-202/2024E-PDF
"The primary purpose of this research was to gain further understanding of why clients may find their experience calling the CRA unsatisfactory. The goal was to understand what the main drivers for client satisfaction are and how they can be translated into actionable insights"--Executive summary, page 1.
Permanent link to this Catalogue record:
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| Department/Agency | Canada Revenue Agency, issuing body. Sage Research Corporation, consultant. |
|---|---|
| Title | 2023-2024 Contact Centre focus groups : client service priorities when contacting the CRA : final report / prepared for the Canada Revenue Agency. |
| Publication type | Monograph |
| Language | [English] |
| Other language editions | [French] |
| Format | Electronic |
| Electronic document |
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| Note(s) | Cover title. "Prepared by Sage Research Corporation." "PSPC Contract Number: CW2342992." "Delivery date: March 2024." "Registration number: POR 109-23." Issued also in French under title: Groupes de discussion des centres de contact de 2023-2024 : priorités en matière de service à la clientèle au moment de communiquer avec l'Agence : rapport final. |
| Publishing information | Ottawa, Ontario : Canada Revenue Agency = Agence du revenu du Canada, 2024. ©2024 |
| Description | 1 online resource (66 pages) + 1 summary (8 pages) |
| ISBN | 9780660719306 |
| Catalogue number |
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| Subject terms | Canada Revenue Agency -- Customer services -- Public opinion. Customer services -- Evaluation. Telecommunication -- Customer services -- Canada -- Public opinion. Public opinion -- Canada. |
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