00000nam 2200000zi 4500 9.943419 CaOODSP 20250815152657 m o d f cr mn||||||||| 240919t20242024onc o f000 0 eng d 9780660737195 CaOODSP eng rda CaOODSP n-cn--- Rv4-207/2024E-PDF 2023-2024 Credential and Authentication Qualitative Research Program : final report / prepared for the Canada Revenue Agency. Ottawa, Ontario : Canada Revenue Agency = Agence du revenue du Canada, 2024. ©2024 1 online resource (iii, 51 pages) + 1 executive summary (8 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Cover title. "September 2024." "Unclassified." "Supplier Name: Nanos Research." "Contract Number: CW2355366." "Registration Number: POR 141-23." Issued also in French under title: Programme de recherche qualitative sur l'authentification et les justificatifs d'identité 2023-2024 : rapport final. "The purpose of the research was to assess the perceptions and experiences of members of the general population, decision-makers of small businesses, and professionals involved in assisting individual and small business clients on tax-related or payroll matters in the following areas: registering for CRA online portals, signing into CRA online portals, experiences and challenges with the CRA call centre, concerns accessing CRA online portals and services, opinions related to identity validation options, and support for the implementation of biometric authentication"--Research purpose and objectives, page iii. Canada Revenue Agency Customer services Public opinion. Biometric identification Canada Public opinion. Tax administration and procedure Canada Public opinion. Public opinion Canada. Canada Revenue Agency, issuing body. Nanos Research (Firm)‏, consultant. Programme de recherche qualitative sur l'authentification et les justificatifs d'identité 2023-2024 : (CaOODSP)9.943421 PDF 628 KB https://publications.gc.ca/collections/collection_2025/arc-cra/Rv4-207-2024-eng.pdf Final report PDF 242 KB https://publications.gc.ca/collections/collection_2025/arc-cra/Rv4-207-2024-1-eng.pdf Executive summary HTML N/A https://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2024/141-23-e/141-23-report.html Final report HTML N/A https://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/canada_revenue_agency/2024/141-23-e/summary/141-23-summary.html Executive summary