00000nam 2200000zi 4500 9.946180 CaOODSP 20250314082451 m o d f cr mn||||||||| 241213t20252025onc o f000 0 eng d 9780660749075 CaOODSP eng rda CaOODSP eng eng fre n-cn--- y2y2 P54-3/9-2025E-PDF P54-3/9-2025-1E-PDF Pension members client service feedback survey 2024-2025 - #001 : analysis report / prepared for Public Services and Procurement Canada, Pension Excellence Sector. Ottawa, Ontario : Public Services and Procurement Canada = Services publics et approvisionnement Canada, 2025. ©2025 1 online resource (54 pages) + 1 executive summary (5 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier "Delivery date: January 10, 2025." "Supplier name: Advanis Inc." "Contract number: EP082-24-0362." "Registration number: POR 005-24." Issued also in French under title: Sondage sur la rétroaction du service à la clientèle des membres du régime de retraite 2024-2025 - #001 : rapport d'analyse. "The primary objectives of the research were to: assess members' (pension members) satisfaction of services offered by the Government of Canada Pension Centre during service calls or with any services used online by members. Assess pension members' ease of use, understanding and experience with pension online tools or content. Assess the importance that pension members place on different online web applications and future applications"--Summary, page 3. Includes questionnaire in English and French. Canada. Public Services and Procurement Canada Customer services Public opinion. Civil service pensioners Services for Canada Public opinion. Public opinion Canada. Civil service pensioners Canada Attitudes. Canada. Public Services and Procurement Canada, issuing body. Advanis (Firm), consultant. Sondage sur la rétroaction du service à la clientèle des membres du régime de retraite 2024-2025 - #001 : (CaOODSP)9.946179 PDF 1.01 MB https://publications.gc.ca/collections/collection_2025/spac-pspc/P54-3-9-2025-eng.pdf Analysis report PDF 387 KB https://publications.gc.ca/collections/collection_2025/spac-pspc/P54-3-9-2025-1-eng.pdf Executive summary HTML N/A https://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/public_services_procurement_canada/2025/005-24-e/005-24-report.html Analysis report HTML N/A https://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/public_services_procurement_canada/2025/005-24-e/summary/005-24-summary.html Executive summary