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008241213t20252025onc     o    f000 0 eng d
020 |a9780660749075
040 |aCaOODSP|beng|erda|cCaOODSP
0410 |aeng|beng|bfre
043 |an-cn---
045 |ay2y2
0861 |aP54-3/9-2025E-PDF
0861 |aP54-3/9-2025-1E-PDF
24500|aPension members client service feedback survey 2024-2025 - #001 : |banalysis report / |cprepared for Public Services and Procurement Canada, Pension Excellence Sector.
264 1|aOttawa, Ontario : |bPublic Services and Procurement Canada = Services publics et approvisionnement Canada, |c2025.
264 4|c©2025
300 |a1 online resource (54 pages) + |e1 executive summary (5 pages)
336 |atext|btxt|2rdacontent
337 |acomputer|bc|2rdamedia
338 |aonline resource|bcr|2rdacarrier
500 |a"Delivery date: January 10, 2025."
500 |a"Supplier name: Advanis Inc."
500 |a"Contract number: EP082-24-0362."
500 |a"Registration number: POR 005-24."
500 |aIssued also in French under title: Sondage sur la rétroaction du service à la clientèle des membres du régime de retraite 2024-2025 - #001 : rapport d'analyse.
520 |a"The primary objectives of the research were to: assess members' (pension members) satisfaction of services offered by the Government of Canada Pension Centre during service calls or with any services used online by members. Assess pension members' ease of use, understanding and experience with pension online tools or content. Assess the importance that pension members place on different online web applications and future applications"--Summary, page 3.
546 |aIncludes questionnaire in English and French.
61010|aCanada. |bPublic Services and Procurement Canada|xCustomer services|xPublic opinion.
650 0|aCivil service pensioners|xServices for|zCanada|xPublic opinion.
650 0|aPublic opinion|zCanada.
650 0|aCivil service pensioners|zCanada|xAttitudes.
7101 |aCanada. |bPublic Services and Procurement Canada, |eissuing body.
7102 |aAdvanis (Firm), |econsultant.
77508|tSondage sur la rétroaction du service à la clientèle des membres du régime de retraite 2024-2025 - #001 : |w(CaOODSP)9.946179
85640|qPDF|s1.01 MB|uhttps://publications.gc.ca/collections/collection_2025/spac-pspc/P54-3-9-2025-eng.pdf|zAnalysis report
85640|qPDF|s387 KB|uhttps://publications.gc.ca/collections/collection_2025/spac-pspc/P54-3-9-2025-1-eng.pdf|zExecutive summary
8564 |qHTML|sN/A|uhttps://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/public_services_procurement_canada/2025/005-24-e/005-24-report.html|zAnalysis report
8564 |qHTML|sN/A|uhttps://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/public_services_procurement_canada/2025/005-24-e/summary/005-24-summary.html|zExecutive summary