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Benefit programs annual client satisfaction survey : final report / prepared for the Canada Revenue Agency.: Rv4-216/2025E-PDF

"The primary objective of the study is to gauge client awareness and satisfaction with the CCB and the ACWB program initiatives and deliverables and to populate results against a ‘client satisfaction’ indicator in departmental performance reports. Results will also be used by various program areas within the Benefit Programs Directorate (BPD) to improve programs, services, and communications based on a better understanding of benefit and credit clients. The CCB results will track back to the 2023-24 study"--Study objectives, page 2.

Permanent link to this Catalogue record:
publications.gc.ca/pub?id=9.952321&sl=0

Publication information
Department/Agency
  • Canada Revenue Agency, issuing body.
  • Strategic Counsel (Firm), consultant.
TitleBenefit programs annual client satisfaction survey : final report / prepared for the Canada Revenue Agency.
Publication typeMonograph
Language[English]
Other language editions[French]
FormatDigital text
Electronic document
Note(s)
  • Issued also in French under title: Sondage annuel sur la satisfaction des clients des programmes de prestations : rapport définitif.
  • Cover title.
  • "Supplier Name: The Strategic Counsel."
  • "Contract Number: CW2383944."
  • "Registration number: POR-082-24."
Publishing information
  • [Ottawa] : Canada Revenue Agency = Agence du revenue du Canada, June 2025.
  • ©2025
Description1 online resource (69 pages)
ISBN9780660778280
Catalogue number
  • Rv4-216/2025E-PDF
Subject terms
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