00000cam 2200000zi 4500 9.952875 CaOODSP 20251106080943 m o d f cr cn||||||||| 250702e20250729quc o f000 0 eng d 9780660780054 CaOODSP eng rda CaOODSP n-cn--- AS4-35/2025E-PDF Design and delivery of accessible programs and services, including customer services : technical guide. Gatineau, QC : Accessibility Standards Canada = Normes d'accessibilité Canada, July 29, 2025. ©2025 1 online resource (52 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Cover title. Issued also in French under title: Conception et prestation de programmes et de services accessibles, y compris les services à la clientèle : guide technique. "Accessibility Standards Canada develops equity-based accessibility standards and guidance. Accessibility Standards Canada seeks to create inclusive standards that can impact all persons with disabilities while recognizing their intersectionality and expertise. Accessibility Standards Canada is sharing this technical guide so that organizations can begin implementing this guidance in their work while a standard in this area is being developed. This technical guide focuses on areas where people with disabilities may face barriers related to accessible design and delivery of programs and services including customer service"--About this technical guide, page 7. Barrier-free design Government policy Canada. Barrier-free design Canada Planning. People with disabilities Government policy Canada. Customer services Standards Canada. Canada. Accessibility Standards Canada, issuing body. Conception et prestation de programmes et de services accessibles, y compris les services à la clientèle : (CaOODSP)9.952874 Design and delivery of accessible programs and services, including customer service. (CaOODSP)9.939570 PDF 555 KB https://publications.gc.ca/collections/collection_2025/nac-asc/AS4-35-2025-eng.pdf HTML N/A https://accessible.canada.ca/creating-accessibility-standards/design-and-delivery-accessible-programs-and-services-including-customer-services