00000nam 2200000zi 4500 9.955362 CaOODSP 20251014105649 m o d f cr mn||||||||| 250916t20252025quca o f000 0 eng d 9780660789750 CaOODSP eng rda CaOODSP n-cn--- y2y2 SB4-121/2025E-PDF Library and Archives Canada's service improvement surveys - 2024 : final report / prepared for Library and Archives Canada. Library and Archives Canada's service improvement surveys : final report Library and Archives Canada's service improvement surveys [Gatineau, Quebec] : Library and Archives Canada = Bibliothèque et archives Canada, 2025. ©2025 1 online resource (90 pages) : colour illustrations + survey results report (17 unnumbered pages : colour illustrations) text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Sondages sur l'amélioration des services de Bibliothèque et archives Canada - 2024 : rapport final. Title from cover. "Supplier name: Phoenix SPI." "Contract number: CW2377712." "Delivery date: 2025-03-31." "Registration number: POR # 057-24." "Phoenix Strategic Perspectives (Phoenix SPI) was commissioned by Library and Archives Canada (LAC) to conduct public opinion research to assess perceptions of LAC. LAC's mandate is to acquire, preserve and make accessible the documentary heritage of Canada for present and future generations. To support this mandate, LAC has undertaken client satisfaction research in the past, with its most recent POR study completed in 2017/18. Since LAC has not conducted POR in several years, and the COVID-19 pandemic has affected the way people access public services, new data was required to measure ongoing progress, to establish new benchmarks, and to explore future service offerings. The objective of this POR study was to measure the satisfaction of people who use LAC's programs and services, identifying the interests and motivations of potential new users, and determining how services can be improved to serve all Canadians. The research will enhance LAC's ability to prioritize and plan, ultimately improving the user experience and assisting LAC in focusing its efforts to suit the needs and expectations of potential new users. …"--Executive summary, page 1. Library and Archives Canada Customer services Public opinion. National libraries Customer services Canada Public opinion. Archives Customer services Canada Public opinion. Public opinion Canada. Library users Canada Attitudes. Archives users Canada Attitudes. Library and Archives Canada, issuing body. Phoenix Strategic Perspectives Inc., consultant. Sondages sur l'amélioration des services de Bibliothèque et archives Canada - 2024 : (CaOODSP)9.955363 PDF 4.72 MB https://publications.gc.ca/collections/collection_2025/bac-lac/SB4-121-2025-eng.pdf Final report PDF 744 KB https://publications.gc.ca/collections/collection_2025/bac-lac/SB4-121-2025-1-eng.pdf Survey results report HTML N/A https://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/library_archives_canada/2025/057-24-e/057-24-report.html Final report HTML N/A https://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/library_archives_canada/2025/057-24-e/index.html Complete dataset