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040 |aCaOODSP|beng|erda|cCaOODSP
043 |an-cn---
045 |ay2y2
0861 |aSB4-121/2025E-PDF
24500|aLibrary and Archives Canada's service improvement surveys - 2024 : |bfinal report / |cprepared for Library and Archives Canada.
24613|aLibrary and Archives Canada's service improvement surveys : |bfinal report
24617|aLibrary and Archives Canada's service improvement surveys
264 1|a[Gatineau, Quebec] : |bLibrary and Archives Canada = Bibliothèque et archives Canada, |c2025.
264 4|c©2025
300 |a1 online resource (90 pages) : |bcolour illustrations + |esurvey results report (17 unnumbered pages : colour illustrations)
336 |atext|btxt|2rdacontent
337 |acomputer|bc|2rdamedia
338 |aonline resource|bcr|2rdacarrier
500 |aIssued also in French under title: Sondages sur l'amélioration des services de Bibliothèque et archives Canada - 2024 : rapport final.
500 |aTitle from cover.
500 |a"Supplier name: Phoenix SPI."
500 |a"Contract number: CW2377712."
500 |a"Delivery date: 2025-03-31."
500 |a"Registration number: POR # 057-24."
520 |a"Phoenix Strategic Perspectives (Phoenix SPI) was commissioned by Library and Archives Canada (LAC) to conduct public opinion research to assess perceptions of LAC. LAC's mandate is to acquire, preserve and make accessible the documentary heritage of Canada for present and future generations. To support this mandate, LAC has undertaken client satisfaction research in the past, with its most recent POR study completed in 2017/18. Since LAC has not conducted POR in several years, and the COVID-19 pandemic has affected the way people access public services, new data was required to measure ongoing progress, to establish new benchmarks, and to explore future service offerings. The objective of this POR study was to measure the satisfaction of people who use LAC's programs and services, identifying the interests and motivations of potential new users, and determining how services can be improved to serve all Canadians. The research will enhance LAC's ability to prioritize and plan, ultimately improving the user experience and assisting LAC in focusing its efforts to suit the needs and expectations of potential new users. …"--Executive summary, page 1.
61020|aLibrary and Archives Canada|xCustomer services|xPublic opinion.
650 0|aNational libraries|xCustomer services|zCanada|xPublic opinion.
650 0|aArchives|xCustomer services|zCanada|xPublic opinion.
650 0|aPublic opinion|zCanada.
650 0|aLibrary users|zCanada|xAttitudes.
650 0|aArchives users|zCanada|xAttitudes.
7102 |aLibrary and Archives Canada, |eissuing body.
7102 |aPhoenix Strategic Perspectives Inc., |econsultant.
77508|tSondages sur l'amélioration des services de Bibliothèque et archives Canada - 2024 : |w(CaOODSP)9.955363
85640|qPDF|s4.72 MB|uhttps://publications.gc.ca/collections/collection_2025/bac-lac/SB4-121-2025-eng.pdf|zFinal report
85640|qPDF|s744 KB|uhttps://publications.gc.ca/collections/collection_2025/bac-lac/SB4-121-2025-1-eng.pdf|zSurvey results report
8564 |qHTML|sN/A|uhttps://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/library_archives_canada/2025/057-24-e/057-24-report.html|zFinal report
8564 |qHTML|sN/A|uhttps://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/library_archives_canada/2025/057-24-e/index.html|zComplete dataset