00000cam 2200000zi 4500 9.966139 CaOODSP 20261028161254 m o d f cr cn |||||||| 260923e202605##onc o f000 0 eng d 9781100006680 CaOODSP eng rda CaOODSP n-cn--- Rv4-231/2026E-PDF Identity recovery qualitative research project : final report / prepared by Narrative Research. [Ottawa] : Canada Revenue Agency = Agence du revenue du Canada, May 2026. ©2026 1 online resource (49, 5 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Projet de recherche qualitative sur le recouvrement de l'identité. Prepared for the Canada Revenue Agency. "Call-Up Number: CW2391425." "Client Reference Number: 46558-251363." "POR number: 101-24." "Identity theft can have significant financial, practical, and emotional impacts on affected individuals. To address these risks, the Canada Revenue Agency (CRA) established the Identity Protection Services (IPS) program to identify potential cases of identity theft, verify individuals’ identities, and protect and restore taxpayer accounts. Given the complexity and stress often associated with navigating identity theft, this qualitative study was commissioned to understand clients’ end-to-end experiences with IPS, from initial awareness through resolution, and to identify opportunities to strengthen communications, support, and overall service delivery. Findings are intended to inform evidence-based improvements that enhance clarity, trust, and the client experience"--Executive Summary, page 1. Canada Revenue Agency Public opinion. Identity theft Canada Prevention Public opinion. Public opinion Canada. Canada Revenue Agency, issuing body. Narrative Research, consultant. Projet de recherche qualitative sur le recouvrement de l'identité : (CaOODSP)9.966138 PDF 1.11 MB https://publications.gc.ca/collections/collection_2026/arc-cra/Rv4-231-2026-eng.pdf