| 000 | 00000cam 2200000zi 4500 |
| 001 | 9.966139 |
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| 003 | CaOODSP |
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| 005 | 20261028161254 |
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| 006 | m o d f |
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| 007 | cr cn |||||||| |
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| 008 | 260923e202605##onc o f000 0 eng d |
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| 020 | |a9781100006680 |
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| 040 | |aCaOODSP|beng|erda|cCaOODSP |
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| 043 | |an-cn--- |
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| 086 | 1 |aRv4-231/2026E-PDF |
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| 245 | 00|aIdentity recovery qualitative research project : |bfinal report / |cprepared by Narrative Research. |
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| 264 | 1|a[Ottawa] : |bCanada Revenue Agency = Agence du revenue du Canada, |cMay 2026. |
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| 264 | 4|c©2026 |
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| 300 | |a1 online resource (49, 5 pages) |
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| 336 | |atext|btxt|2rdacontent |
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| 337 | |acomputer|bc|2rdamedia |
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| 338 | |aonline resource|bcr|2rdacarrier |
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| 500 | |aIssued also in French under title: Projet de recherche qualitative sur le recouvrement de l'identité. |
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| 500 | |aPrepared for the Canada Revenue Agency. |
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| 500 | |a"Call-Up Number: CW2391425." |
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| 500 | |a"Client Reference Number: 46558-251363." |
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| 500 | |a"POR number: 101-24." |
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| 520 | |a"Identity theft can have significant financial, practical, and emotional impacts on affected individuals. To address these risks, the Canada Revenue Agency (CRA) established the Identity Protection Services (IPS) program to identify potential cases of identity theft, verify individuals’ identities, and protect and restore taxpayer accounts. Given the complexity and stress often associated with navigating identity theft, this qualitative study was commissioned to understand clients’ end-to-end experiences with IPS, from initial awareness through resolution, and to identify opportunities to strengthen communications, support, and overall service delivery. Findings are intended to inform evidence-based improvements that enhance clarity, trust, and the client experience"--Executive Summary, page 1. |
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| 610 | 20|aCanada Revenue Agency|xPublic opinion. |
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| 650 | 0|aIdentity theft|zCanada|xPrevention|xPublic opinion. |
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| 650 | 0|aPublic opinion|zCanada. |
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| 710 | 2 |aCanada Revenue Agency, |eissuing body. |
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| 710 | 2 |aNarrative Research, |econsultant. |
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| 775 | 08|tProjet de recherche qualitative sur le recouvrement de l'identité : |w(CaOODSP)9.966138 |
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| 856 | 40|qPDF|s1.11 MB|uhttps://publications.gc.ca/collections/collection_2026/arc-cra/Rv4-231-2026-eng.pdf |
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