00000nam 2200000za 4500 9.652739 CaOODSP 20250115095524 ta 150407|2012||||xxc||||| f|0| 0 eng d CaOODSP eng n-cn--- FC5-8/9-2012E Financial Consumer Agency of Canada. How to make a complaint Your rights and responsibilities Ottawa - Ontario : Financial Consumer Agency of Canada March 2012. [4]p. ; 28 cm. The catalogue number (FC5-8/9-2007E) and ISBN (978-0-662-45845-6) of a previous edition (2007) are printed in this publication. All banks, and trust, loan, insurance companies, and retail associations that are federally regulated (or that are incorporated at the federal level) must have a complaint-handling process in place for individuals and small businesses. This process details how a customer may make a complaint, and it must be available in all branches of the institution, on its website, and must be sent in writing to anyone who requests it. Pamphlet 13-32 2013-08-09 Complaints gcpds Financial institutions gcpds How to make a complaint. (CaOODSP)9.946890