00000nam 2200000za 4500 9.659165 CaOODSP 20200330121747 ta 150407|1997||||xxc||||| f|0| 0 eng d 0-662-62837-3 CaOODSP eng eng fre n-cn--- BT22-42/1996 Canada. Treasury Board. Public Affairs Branch. Quality services: a progress report, 1996 / Issued by the Public Affairs Branch. Ottawa - Ontario : Treasury Board of Canada Secretariat. 1997. English text, ii, 55p. : tables ; 28 cm. "The report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change."--Executive summary. N.B.: Incorrect catalogue number (BT22-42/1977) printed in this publication. The report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change.--Executive summary Softcover 98-02 1998-01-09 Government services gcpds Services de qualité : (CaOODSP)9.637792 Quality services : (CaOODSP)9.693617 Services de qualité: rapport d'étape, 1996 / fre (CaOODSP)9.659166