000	02246nam  2200301za 4500
001	9.659165
003	CaOODSP
005	20200330121747
007	ta
008	150407|1997||||xxc|||||     f|0| 0 eng d
020	|a0-662-62837-3
040	|aCaOODSP|beng
041	|aeng
041	|afre
043	|an-cn---
086	1 |aBT22-42/1996
110	1 |aCanada.|bTreasury Board. |bPublic Affairs Branch.
245	10|aQuality services: a progress report, 1996 / |cIssued by the Public Affairs Branch.
260	|aOttawa - Ontario : |bTreasury Board of Canada Secretariat. |c1997.
300	|aEnglish text, ii, 55p. : |btables ; |c28 cm.
500	|a"The report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change."--Executive summary. N.B.: Incorrect catalogue number (BT22-42/1977) printed in this publication.
520	3 |aThe report provides a balanced overview of the government's progress to date with implementation of the Quality Services Initiative, a government-wide strategy to improve client satisfaction with the quality of service delivery to Canadians. The strategy outlines specific actions the government should take to improve client satisfaction with service delivery. To be phased-in over three years, the strategy is based upon four principles: client involvement, leadership, employee involvement, innovation. The report also outlines a course of action to sustain the momentum for change.--Executive summary
563	|aSoftcover
590	|a98-02|b1998-01-09
690	07|aGovernment services|2gcpds
776	0#|tServices de qualité : |w(CaOODSP)9.637792
776	0#|tQuality services : |w(CaOODSP)9.693617
792	|tServices de qualité: rapport d'étape, 1996 / |w(CaOODSP)9.659166