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| 01949nam##2200301za#4500 |
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| 001 | 9.673131 |
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| 003 | CaOODSP |
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| 005 | 20210615131357 |
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| 007 | ta |
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| 008 | 150407|2011||||xxc||||| f|0| 0 eng|d |
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| 020 | |a978-1-100-53756-6 |
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| 040 | |aCaOODSP|beng |
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| 041 | |aeng |
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| 041 | |afre |
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| 043 | |an-cn--- |
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| 086 | 1 |aSF31-109/2011 |
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| 110 | 1 |aCanada. |bOffice of the Commissioner of Official Languages. |
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| 245 | 10|aAudit of service delivery in English and French to Air Canada passengers : |bfinal report |
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| 260 | |aOttawa - Ontario : |bOffice of the Commissioner of Official Languages |cSeptember 2011. |
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| 300 | |aEnglish text, 32p. ; |c28 cm. |
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| 520 | 3 |aThe audit had four objectives: to determine whether Air Canada’s senior management had made a commitment to offer services of equal quality to passengers in both official languages; to determine whether Air Canada actively offered and provided services in both official languages in airports where it has language obligations and on flights on designated bilingual routes; to determine whether it consulted representatives of official language minority communities in the various regions to identify their bilingual service needs; and, finally, to determine whether the institution effectively monitored the quality of its service delivery performance in the language of the official language minority community, both in the air and on the ground. |
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| 563 | |aSoftcover |
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| 590 | |a11-40|b2011-10-07 |
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| 690 | 07|aAir transport industry|2gcpds |
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| 690 | 07|aBilingual services|2gcpds |
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| 776 | 0#|tVérification de la prestation des services en français et en anglais aux passagers d'Air Canada : |w(CaOODSP)9.639204 |
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| 776 | 0#|tAudit of service delivery in English and French to Air Canada passengers : |w(CaOODSP)9.695046 |
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| 792 | |tVérification de la prestation des services en français et en anglais aux passagers d'Air Canada : |w(CaOODSP)9.673132 |
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