00000nam##2200000za#4500 9.693797 CaOODSP 20210624233828 cr ||||||||||| 150407|2010||||xxc|||||o f|0| 0 eng|d 978-1-100-16830-2 CaOODSP eng n-cn--- Iu44-82/2010E-PDF Canada. Industry Canada. State of customer relationship management : [electronic resource] the Canadian report 2010 Ottawa - Ontario : Industry Canada [2010]. 30p. graphs, references, tables The catalogue number (Iu44-82/2010) and ISBN (978-1-100-52362-0) for the bilingual print edition have been incorrectly copied in this PDF version. This unique analysis is intended to help Canadian business executives and policy makers enhance their understanding of current market trends, the latest key performance indicators (KPI), and best practices in CRM that improve domestic and international competitiveness across industries. 11-07 2011-02-18 Customer services gcpds L'état de la gestion de la relation client : (CaOODSP)9.637986 State of customer relationship management : (CaOODSP)9.672483 L'état de la gestion de la relation client : (CaOODSP)9.672484 http://publications.gc.ca PDF 5747 KB https://publications.gc.ca/collections/collection_2011/ic/Iu44-82-2010-eng.pdf IC #60815