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| 02170nam##2200277za#4500 |
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| 001 | 9.695046 |
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| 003 | CaOODSP |
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| 005 | 20210624234408 |
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| 007 | cr ||||||||||| |
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| 008 | 150407|2011||||xxc|||||o f|0| 0 eng|d |
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| 040 | |aCaOODSP|beng |
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| 043 | |an-cn--- |
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| 086 | 1 |aSF31-109/2011E-PDF |
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| 110 | 1 |aCanada. |bOffice of the Commissioner of Official Languages. |
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| 245 | 10|aAudit of service delivery in English and French to Air Canada passengers : |h[electronic resource]|bfinal report |
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| 260 | |aOttawa - Ontario : |bOffice of the Commissioner of Official Languages |cSeptember 2011. |
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| 300 | |a39p. |
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| 500 | |aThe catalogue number (SF31-109/2011) and ISBN (978-1-100-53756-6) for the bilingual print edition have been incorrectly copied in this PDF version. |
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| 520 | 3 |aThe audit had four objectives: to determine whether Air Canada’s senior management had made a commitment to offer services of equal quality to passengers in both official languages; to determine whether Air Canada actively offered and provided services in both official languages in airports where it has language obligations and on flights on designated bilingual routes; to determine whether it consulted representatives of official language minority communities in the various regions to identify their bilingual service needs; and, finally, to determine whether the institution effectively monitored the quality of its service delivery performance in the language of the official language minority community, both in the air and on the ground. |
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| 590 | |a11-40|b2011-10-07 |
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| 690 | 07|aBilingual services|2gcpds |
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| 690 | 07|aAir transport industry|2gcpds |
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| 775 | 08|tVérification de la prestation des services en français et en anglais aux passagers d'Air Canada : |w(CaOODSP)9.639204 |
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| 776 | 0#|tAudit of service delivery in English and French to Air Canada passengers : |w(CaOODSP)9.673131 |
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| 776 | 0#|tVérification de la prestation des services en français et en anglais aux passagers d'Air Canada : |w(CaOODSP)9.673132 |
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| 856 | 40|ahttp://publications.gc.ca|qPDF|s987 KB|uhttps://publications.gc.ca/collections/collection_2011/clo-ocol/SF31-109-2011-eng.pdf |
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