00000nam##2200000za#4500 9.695887 CaOODSP 20210624234801 cr ||||||||||| 150407|1998||||xxc|||||o f|0| 0 eng|d CaOODSP eng n-cn--- SC94-67/1998E-PDF Canada. Canadian Centre for Management Development. Client satisfaction surveying : [electronic resource] a manager's guide / [by] Faye Schmidt, Teresa Strickland. Canadian Centre for Management Development December 1998. 64p. figs., graph, references, tables The catalogue number (SC94-67/1998E) and ISBN (0-662-27472-5) for the print edition have been incorrectly copied in this electronic publication. Bibliography. Designed for managers of public services in Canada, this guide presents best practices in surveying client satisfaction and explains the benefits of and how to plan, implement and use the information gathered from client satisfaction surveys. The guide includes the Common Measurements Tool (CMT), which readers can use as a template for their own surveys. 12-16-Supp 2012-04-17 Customer services gcpds Public opinion polls gcpds Public service gcpds Schmidt, Faye Nella Strickland, Teresa Sondages sur la satisfaction des clients : (CaOODSP)9.640007 Client satisfaction surveying : (CaOODSP)9.647220 http://publications.gc.ca PDF 205 KB https://publications.gc.ca/collections/Collection/SC94-67-1998E.pdf