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| 001 | 9.695888 |
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| 003 | CaOODSP |
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| 005 | 20210624234801 |
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| 007 | cr ||||||||||| |
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| 008 | 150407|1999||||xxc|||||o f|0| 0 eng|d |
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| 040 | |aCaOODSP|beng |
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| 043 | |an-cn--- |
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| 086 | 1 |aSC94-70/1999E-PDF |
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| 110 | 1 |aCanada.|bCanadian Centre for Management Development. |
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| 245 | 10|aInnovations and good practices in single-window service / |h[electronic resource]|c[by] Stephen Bent, Kenneth Kernaghan, [and] D. Brian Marson. |
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| 260 | |bCanadian Centre for Management Development |cMarch 1999. |
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| 300 | |a101p.|bfig., references, tables |
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| 500 | |aThe catalogue number (SC94-70/1999E) and ISBN (0-662-27654-X) for the print edition have been incorrectly copied in this electronic publication. |
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| 520 | 3 |aThis report is designed to provide public service leaders and managers with a better understanding of the single-window (SW) service delivery concept, in which government services, or information about them, are brought together so that citizens can more easily and quickly find what they need. The report provides a tentative classification of the approaches to SW service delivery in Canada and examines 18 SW initiatives, drawing out the lessons learned and the success factors identified by those involved. It was published by the Canadian Centre for Management Development in 1999. |
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| 590 | |a12-16-Supp|b2012-04-17 |
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| 690 | 07|aCustomer services|2gcpds |
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| 690 | 07|aFederal institutions|2gcpds |
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| 690 | 07|aManagement|2gcpds |
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| 690 | 07|aPublic service|2gcpds |
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| 720 | 1 |aMarson, D. |
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| 720 | 1 |aBent, Stephen |
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| 720 | 1 |aKernaghan, Kenneth |
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| 775 | 08|tLes guichets uniques : |w(CaOODSP)9.640008 |
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| 776 | 0#|tInnovations and good practices in single-window service / |w(CaOODSP)9.647271 |
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| 856 | 40|ahttp://publications.gc.ca|qPDF|s208 KB|uhttps://publications.gc.ca/collections/Collection/SC94-70-1999E.pdf |
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