00000nam 2200000za 4500 9.812024 CaOODSP 20221107141224 cr ||||||||||| 160229s2013 onc ob f000 0 eng d CaOODSP eng n-cn--- V32-292/2013E-PDF Delegated decision-making audit [electronic resource]. [Ottawa] : Veterans Affairs Canada, 2013. ii, 15, [2] p. : tables. Issued also in French under title: Vérification des décisions prises en vertu d’une delegation. "Final - December 2013." Includes bibliographical references.Includes bibliographical references. In 2011, Veterans Affairs Canada initiated a five-year Transformation Agenda to respond to the changing needs and expectations of the Veteran population. The goal was to fundamentally change how the Department delivers programs and services. The targeted efforts of the Department included overhauling service delivery, simplifying processes and cutting red tape for Veterans. To simplify the process for Veterans and expedite decision making, Veterans AffairsCanada case managers were given the responsibility to make medical/psycho-social decisions for Rehabilitation Program participants and to properly document these decisions. By delegating this new authority to the level closest to program recipients, case managers were expected to be more efficient and effective in responding to Veterans’ needs and be more empowered in their position. To assist staff in making these decisions, the Department developed training courses for staff and introduced tools such as the six-step decision-making model. Recent internal audits have identified risks relating to the absence of quality assurance on decisions and the lack of supporting documentation on files. Veterans Affairs Canada must ensure that there are sufficient internal controls and that staff are complying with the directives of the Department when making decisions. Through interviews, documentation review, and an analysis of 120 sample files, this audit provides assurance that the delegated decision-making controls are working as intended to deliver planned results in accordance with related authorities. gccst Federal departments gccst Decision making gccst Audit Canada. Veterans Affairs Canada. Audit and Evaluation Division. Vérification des décisions prises en vertu d'une delegation (CaOODSP)9.812026 PDF 251 KB https://publications.gc.ca/collections/collection_2016/acc-vac/V32-292-2013-eng.pdf