00000nam 2200000za 4500 9.831142 CaOODSP 20240104183538 cr ||||||||||| 170214s2017 oncabdo o f000 0 eng d 978-0-660-07368-2 978-0-660-07369-9 CaOODSP eng n-cn--- Em16-11/2017E-PDF Em16-11/2017E Employment Insurance service quality review [electronic resource] : making citizens central : report. Title cited by publisher: Employment Insurance service quality review report : making citizens central Employment Insurance - service quality review report [Gatineau, QC] : Employment and Social Development Canada, c2017. 124 p. : col. ill., col. map Issued also in French under title: Assurance-emploi - rapport sur l'examen des services : les citoyens d’abord : rapport. Cover title. Includes bibliographical references. "After the current government was elected in October 2015 it committed to improving the quality and timeliness of services Canadians receive. It began this work immediately through Budget 2016 by committing to enhance the performance of the Employment Insurance (EI) program by investing $19 million in program responsiveness and $73 million in Call Centres, in addition to undertaking a number of measures to improve the program for Canadians such as reducing the EI waiting period from two weeks to one and eliminating the 2012 rule changes to suitable employment and job search requirements. The Government also committed to improving service to Canadians through the development of a Government of Canada service strategy that aims to put the client first. The Government is delivering on that commitment by first reviewing how Service Canada can provide better EI services to Canadians most in need. In support of this, the Government took action by launching a nationwide consultation process on the quality of service provided to Canadians by the EI program, the Employment Insurance Service Quality Review (SQR)"--Executive summary, p. 3. Issued also in print format. gccst Employment insurance gccst Government services gccst Review Canada. Employment and Social Development Canada. Assurance-emploi - rapport sur l'examen des services (CaOODSP)9.831144 Employment Insurance service quality review report. (CaOODSP)9.932092 PDF 3.60 MB https://publications.gc.ca/collections/collection_2017/edsc-esdc/Em16-11-2017-eng.pdf SSD-180-02-17E