Audit of military compensation and benefits . : D58-272/2015E-PDF

“Overall, the governance and risk management structures, and the control framework, require improvement to increase the effectiveness of compensation and benefits management, and to ensure that all CAF members receive remuneration to which they are fully entitled in accordance with policy and legislation. The policies and reference materials used to guide the administration of military compensation and benefits are complex and require clarification in order to reduce the number of errors in the application of entitlements. These errors have caused an increase in adjudications and grievances. To deal with these, the Department has re-allocated resources that could otherwise be reviewing the benefit policies, further exacerbating the problem. Until the review of policies is given the same priority as the management of adjudications and grievances, the underlying cause will not be addressed. DGCB has indicated that an increase in required service delivery standards and a shortage of resources are impacting its ability to administer military compensation and benefits effectively. While these risks have been identified by the Department, an effective mitigation strategy has yet to be implemented. A control framework for the administration of pay and benefits transactions is in place; however, some control activities were not performed. Personnel who work in pay offices require extensive knowledge to fulfill all the required responsibilities, but the current guidance and training needs improvement to support them. The recommendations are provided to enhance the governance, risk management and controls to support the delivery of fair and accurate remuneration to CAF members”--General conclusion, p. 13.

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