Operations and workflow : BDC ViewPoints study. : Iu133-20/2012E-PDF

"The topic of this study was operations and workflow. In this study, the team wanted to determine: the proportion of entrepreneurs who are product oriented versus service oriented; the aspects entrepreneurs feel would be most beneficial to their overall operation, as well as those they actually addressed that were beneficial to their organization; the external factors that most affect their company; the level of responsiveness and adaptation of their management team; the level of flexibility and innovativeness of their operations team; the ways entrepreneurs deal with fluctuating workloads and information overload; the overall use of project management software"--p. 4.

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publications.gc.ca/pub?id=9.833316&sl=1

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