00000nam 2200000za 4500 9.839024 CaOODSP 20221107151521 cr ||||||||||| 170714s2016 oncd o f000 0 eng d CaOODSP eng eng fre n-cn--- BC92-96/2016E-PDF Wireless Code public opinion research 2016 [electronic resource] / produced by TNS Canada. [Ottawa] : [Canadian Radio-television and Telecommunications Commission], 2016. 80 p. : col. charts Issued also in French under title: Recherche sur l’opinion publique concernant le Code sur les services sans fil – 2016. Cover title. "Contract # 82082-160235/001/CY." "Report Date: March 29, 2016.” "POR#: 034-15." “The CRTC has committed to evaluating the effectiveness of the Wireless Code and to use the results in the formal review process. The review of the Wireless Code over time assesses whether it meets and continues to meet its objectives, which includes ensuring that consumers are empowered to make informed decisions about wireless services. The overall objective of the research is to determine how consumers understand their wireless service contracts and their related rights and how that has changed over time. More specifically: To assess the extent to which the Wireless Code meets and/or continues to meet its objectives of ensuring consumers are empowered to make informed decisions about wireless services; and to determine how consumers’ understanding of their wireless service contracts and related rights have changed between the implementation of the Wireless Code to date”--Cf. Executive summary, p. 4. Includes some text in French. gccst Communications industry gccst Codes of practice gccst Public opinion Canadian Radio-television and Telecommunications Commission. TNS Canada (Firm) Recherche sur l’opinion publique concernant le Code sur les services sans fil – 2016 (CaOODSP)9.839026 PDF 2.08 MB https://publications.gc.ca/collections/collection_2017/crtc/BC92-96-2016-eng.pdf