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      <marc:subfield code="a">Canada.</marc:subfield>
      <marc:subfield code="b">Parks Canada. </marc:subfield>
      <marc:subfield code="b">Performance, Audit and Review Group.</marc:subfield>
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    <marc:datafield tag="245" ind1="1" ind2="0">
      <marc:subfield code="a">Parks Canada Service Centre needs assessment </marc:subfield>
      <marc:subfield code="h">[electronic resource] / </marc:subfield>
      <marc:subfield code="c">prepared by The Praxis Group.</marc:subfield>
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      <marc:subfield code="a">Service Centre Needs Assessment</marc:subfield>
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      <marc:subfield code="a">[S.l.] : </marc:subfield>
      <marc:subfield code="b">Parks Canada Agency, </marc:subfield>
      <marc:subfield code="c">2003.</marc:subfield>
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      <marc:subfield code="a">ii, 98 p.</marc:subfield>
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      <marc:subfield code="a">"September 2003."</marc:subfield>
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      <marc:subfield code="a">Issued also in French under title: Étude des besoins des centres de services de Parcs Canada.</marc:subfield>
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      <marc:subfield code="a">"The Service Centre needs assessment was based on two methods of information collection. Personal interviews were conducted with senior management within National Office, Field Units and Public Works. The second method was an on-line survey administered to over 300 Field Unit employees who make use of Service Centre services. The personal interviews were designed to examine Service Centres at a more strategic level, providing a great deal of latitude for senior managers to comment on all facets of Service Centres. The on-line survey was a more quantitative assessment of service quality, current importance and current and future demand"--Exec. Summary.</marc:subfield>
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      <marc:subfield code="t">Étude des besoins des centres de services de Parcs Canada </marc:subfield>
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      <marc:subfield code="q">PDF</marc:subfield>
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      <marc:subfield code="u">https://publications.gc.ca/collections/collection_2017/pc/R62-532-2003-eng.pdf</marc:subfield>
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