000 01763nam  2200313za 4500
0019.843948
003CaOODSP
00520221107152633
007cr |||||||||||
008180227s2012    onca||| o    f000 0 eng  
020 |a978-0-660-09783-1
040 |aCaOODSP|beng
043 |an-cn---
0861 |aBT22-169/2012E-PDF
1101 |aCanada. |bTreasury Board.
24510|aGuideline on service standards |h[electronic resource].
260 |aOttawa : |bTreasury Board of Canada, Secretariat, |cc2012.
300 |a[18] p. (un-numbered pages) : |bill.
500 |aIssued also in French under title: Ligne directrice sur les normes de service.
500 |a"Published: Jul 04, 2012."
500 |aAlso available in HTML format.
504 |aIncludes bibliographic references.
5200 |a"The Guideline on Service Standards, developed by the Treasury Board of Canada Secretariat, is intended to be used by service employees and managers responsible for efficient and effective service delivery. It outlines common concepts and best practices for successfully developing and managing service standards for both internal and external services to citizens and business. This Guideline defines service standards and describes a set of generic steps that lead to their development, implementation, and performance monitoring at the service and organizational level"--Provided by publisher.
69207|2gccst|aGovernment policy
69207|2gccst|aQuality of service
77508|tLigne directrice sur les normes de service |w(CaOODSP)9.843949
85640|qPDF|s365 KB|uhttps://publications.gc.ca/collections/collection_2018/sct-tbs/BT22-169-2012-eng.pdf
8564 |qHTML|sN/A|uhttps://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=25750