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| 01967cam 2200325za 4500 |
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| 001 | 9.845570 |
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| 003 | CaOODSP |
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| 005 | 20221107153010 |
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| 007 | cr ||||||||||| |
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| 008 | 171122s2017 oncd o f000 0 eng d |
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| 020 | |a978-0-660-23598-1 |
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| 022 | |z2561-3421 |
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| 040 | |aCaOODSP|beng |
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| 043 | |an-cn--- |
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| 086 | 1 |aFA1-23/2017-2-2E-PDF |
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| 110 | 1 |aCanada. |bOffice of the Auditor General. |
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| 245 | 10|aCall centres - Canada Revenue Agency |h[electronic resource] : |bindependent auditor’s report. |
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| 260 | |a[Ottawa] : |bOffice of the Auditor General of Canada, |cc2017. |
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| 300 | |aiii, 22 p. : |bcharts |
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| 490 | 1 |aReports of the Auditor General of Canada to the Parliament of Canada, |x2561-343X ; |vFall 2017, report 2 |
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| 500 | |aIssued also in French under title: Les centres d’appels - Agence du revenu du Canada : rapport de l’auditeur indépendant. |
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| 520 | |a“This audit focused on whether the Canada Revenue Agency’s call centres provided Canadian taxpayers with timely access to accurate information. This audit is important because call centres are a key source of information. If taxpayers cannot get timely access to accurate information, they may file incorrect returns, miss filing deadlines, pay too little or too much tax (and later be subject to reassessment), or miss out on benefits they are eligible to receive”--Focus of the audit, p. 1. |
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| 530 | |aIssued also in print format. |
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| 692 | 07|2gccst|aFederal institutions |
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| 692 | 07|2gccst|aCustomer services |
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| 692 | 07|2gccst|aAudit |
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| 775 | 08|tLes centres d’appels - Agence du revenu du Canada |w(CaOODSP)9.845672 |
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| 776 | 0#|tCall centres - Canada Revenue Agency |w(CaOODSP)9.845525 |
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| 830 | #0|aReports of the Auditor General of Canada to the Parliament of Canada,|x2561-343X ; |vFall 2017, report 2|w(CaOODSP)9.846691 |
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| 856 | 40|qPDF|s639 KB|uhttps://publications.gc.ca/collections/collection_2017/bvg-oag/FA1-23-2017-2-2-eng.pdf |
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