Air Canada’s implementation of the Official Languages Act : aiming for excellence / Hon. Denis Paradis, chair. : XC60-1/1-421-6E-PDF

“On 7 June 2016, former Commissioner of Official Languages Graham Fraser released a special report to Parliament, Air Canada: On the road to increased compliance through an effective enforcement regime. In this special report, the Commissioner offers possible solutions to improve Air Canada (AC)’s compliance with the Official Languages Act (OLA), such as changes that could be made to the current system in order to improve the delivery of bilingual services at AC. The House of Commons Standing Committee on Official Languages (the Committee) invited the Commissioner of Official Languages to appear in order to discuss his special report on 8 June 2016, and then it invited AC officials, who appeared on 15 June 2016. The Committee decided to continue its study, again asking the representatives of AC (23 March 2017) and those of the Office of the Official Languages Commissioner (8 June 2017) to appear before the Committee and hearing testimony from the Acting Assistant Deputy Minister from the Department of Transport (30 May 2017)”--Introd., p. 1, 2.

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