Development of an Access to Justice Index for Federal Administrative Bodies / by Susan McDonald, Research and Statistics Division, Department of Justice Canada. : J4-61/2017E-PDF

"The Department of Justice (DOJ) initiated the Access to Justice Index for Federal Administrative Bodies project in the late spring of 2014 with the goal of developing and piloting a quantitative measurement (the “Index”) of access to justice in the context of Canadian administrative law. The Index provides the administrative body a score, out of 100, which describes how well it is doing to ensure access to justice for its users/clients/parties. This pilot project is an adaptation of the work introduced by the US National Center for Access to Justice, the Access to Civil Justice Index (2014). The Index will provide innovative and creative base line information for the participating administrative bodies, as well as identify good practices that other federal administrative bodies could adopt. This report focuses on the concepts underlying the Index and how it was developed”--Introd., p. 6.

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