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    <marc:controlfield tag="003">CaOODSP</marc:controlfield>
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    <marc:controlfield tag="007">cr |||||||||||</marc:controlfield>
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      <marc:subfield code="a">2018 Canadian Intellectual Property Office client satisfaction survey </marc:subfield>
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      <marc:subfield code="a">Gatineau, QC : </marc:subfield>
      <marc:subfield code="b">Innovation, Science and Economic Development Canada, </marc:subfield>
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      <marc:subfield code="a">Issued also in French under title: Office de la propriété intellectuelle du Canada : sondage sur la satisfaction de la clientèle 2018.</marc:subfield>
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      <marc:subfield code="a">Issued also in HTML format.</marc:subfield>
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      <marc:subfield code="a">"The Canadian Intellectual Property Office (CIPO) Client Satisfactory Survey was developed as a standardized measure of client satisfaction and conducted as a baseline in 2017-18 against which future waves can be compared to assess progress and trends over time. This project also included initial groups that informed the questions asked in the quantitative survey"--Executive summary, p. i.</marc:subfield>
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      <marc:subfield code="t">2022 Canadian Intellectual Property Office client satisfaction survey.</marc:subfield>
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      <marc:subfield code="q">PDF</marc:subfield>
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      <marc:subfield code="q">HTML</marc:subfield>
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      <marc:subfield code="u">https://epe.lac-bac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/innovation_science_economic_development_canada/2018/049-17-e/report.html</marc:subfield>
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