00000nam 2200000zi 4500 9.869921 CaOODSP 20221107163000 m o d f cr ||||||||||| 190314t20182018onc #o f000 0 eng d 9780660300344 CaOODSP eng rda CaOODSP n-cn--- Rv4-127/2019E-PDF Digital services modernization study. [Ottawa] : Canada Revenue Agency = Agence du revenu du Canada, 2018. ©2018 1 online resource (2 volumes) text txt rdacontent computer c rdamedia online resource cr rdacarrier Issued also in French under title: Modernisation des services numériques. "With the adoption of digital services by the Government of Canada, there is a clear objective that departments and agencies focus on the citizen experience to increase satisfaction with, and use of, these services. Previous public opinion research had given CRA a clear understanding as to why clients want specific digital services. This research was intended to help CRA understand how to design and deliver these services to best meet clients’ needs and preferences. More specifically, the research was designed to help clarify preferences and expectations regarding potential new digital services in the following areas: status updates, electronic notifications, and online communication channels for enquiries or assistance"--Final report, page 1. gccst Electronic government Canada Revenue Agency. Modernisation des services numériques. (CaOODSP)9.869922 PDF 632 KB https://publications.gc.ca/collections/collection_2019/arc-cra/Rv4-127-2019-eng.pdf Final report PDF 285 KB https://publications.gc.ca/collections/collection_2019/arc-cra/Rv4-127-2019-1-eng.pdf Executive summary